McDonald's, however, said a "seamless McDonald's experience" will keep customers returning to the brand, adding that the PACE system is designed to help franchisees improve performance and profitability and guest numbers. "It just kills morale, and with the current hiring environment being as tough as it is, I can't afford to lose any more people," a franchisee told CNBC. That's above and beyond normal inspections for local food safety and codes enforcement.įranchisees, who declined to be named in the CNBC report, said it will result in alienated workers and harmful operations. Under the PACE assessments, McDonald's units will receive between six and 10 visits from corporate and third-party assessors. The system, called Operations Performance and Customer Excellence (PACE) is expected to roll out in January, 2023 in response to the changing business climate, McDonald's said in a PACE report viewed by CNBC. A new McDonald's assessment system is getting pushback from concerned franchisees who say the global market, inflation, rising prices and staffing issues make it difficult to correctly grade a restaurant, according to a CNBC report.
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